Careers

Job Summary:

The Customer Support Executive will be responsible for delivering a smooth and exceptional shopping experience to customers by responding to queries, resolving issues, and coordinating with internal teams. The role demands strong communication skills, familiarity with online shopping processes, and the ability to handle both pre- and post-order support.
Total Years Experience: 1 to 2 Years
Notice period: Immediate to 30Days

Job Description:

Customer Interaction

• Handle customer inquiries through phone, email, chat, WhatsApp, and social media.
• Assist customers with order placement, product details, delivery timelines, returns, and refunds.
• Guide customers through website/app navigation, payment issues, and account-related queries.

Issue Resolution

• Resolve order-related concerns such as delayed delivery, damaged/incorrect items, missing products, or payment failures.
• Coordinate with logistics, warehouse, seller support, and operations teams for timely issue resolution.
• Escalate critical or unresolved cases to the senior support team or team lead.

Operations & Documentation

• Maintain accurate records of customer interactions
• Track open cases to ensure quick and satisfactory closure.
• Update FAQs and contribute to knowledge-base improvements.

Customer Satisfaction

• Ensure high customer satisfaction scores by delivering empathetic, accurate, and solution-oriented responses.
• Follow SOPs to maintain quality and consistency of service.
• Identify recurring issues and share insights for improving processes, product listings, or customer experience.

Required Skills & Qualifications:

Excellent written and verbal communication skills.

Hindi Mandatory

Customer-first mind-set.

Empathy and patience.

Strong problem-solving abilities and customer-handling skills.

Basic understanding of e-commerce order flow, payments, and logistics.

Bachelor’s degree in any field.

Job Types: Full-time, Permanent

Location:

• T Nagar, Chennai, Tamil Nadu (Required)

At The Prafazos Company, we run a fast-moving eCommerce operation, and we need someone who can keep our numbers as sharp as our marketplace performance. We are looking for a detail-oriented Junior Accounts Executive who is comfortable with Tally and Wonder, understands eCommerce transaction flows, and is ready to take ownership of day-to-day financial operations in a digital-first business.
If you have 3.5 to 5 years of hands-on accounting experience and are eager to grow in a fast-paced eCommerce and operations environment, we want to hear from you.

Key Responsibilities

• Day-to-day accounting entries, ledger management, and reconciliations using Tally and Wonder software
• Processing accounts payable and accounts receivable, including marketplace settlement reconciliations, vendor payments, and customer invoicing
• Bank reconciliation statements (BRS) preparation on a regular basis
• GST data compilation, filing support, and maintaining GST-related records
• TDS tracking, deductions, and basic compliance support
• Petty cash management and expense reporting
• Supporting monthly and annual close processes --- trial balance, P&L, and balance sheet assistance
• Coordinating with eCommerce operations, logistics, and catalogue teams for purchase entries, sales entries, returns accounting, and expense approvals
• Maintaining accurate financial records and ensuring documentation is audit-ready
• Recording and maintaining inventory-related accounting entries --- stock receipts, goods returned, write-offs, and stock adjustments in Tally
• Reconciling physical stock with system inventory records and flagging variances to the warehouse and operations teams
• Assisting senior accounts staff with MIS reports, marketplace payout summaries, and financial performance dashboards

Software Skills Required:
Mandatory:

• Tally ERP 9 or Tally Prime --- day-to-day usage, voucher entry, report generation
• Wonder Accounting Software --- operational familiarity and data entry

Good to Have:

• MS Excel --- basic to intermediate (VLOOKUP, pivot tables, formatting)
• Google Sheets for data sharing and reporting
• Any additional ERP or accounting tools
• Experience using Tally’s inventory module --- stock items, stock groups, godowns, and stock summary reports
• Familiarity with inventory management concepts --- FIFO, LIFO, weighted average cost, and stock valuation

AI Tools Knowledge:

• Familiarity with AI tools such as ChatGPT, Claude, or Gemini for drafting, summarising, and data interpretation
• Ability to use AI to automate repetitive accounting tasks --- report formatting, expense categorisation, or email drafting
• Openness to adopting AI-powered finance tools as they emerge in the industry.

Office Location: T- Nagar Chennai

Work Mode: Work From Office — 100%. No remote or hybrid option.

Day: Monday to Saturday
Start: Immediate joiners preferred

Interested candidate can reach out: 9360041995 / hr@prafazos.com

Job Types: Full-time, Permanent

Benefits:

• Leave encashment
• Paid sick time

Job Description:
Proven experience driving sales across various marketplaces such as Amazon, Flipkart, with a deep understanding of platform-specific strategies for achieving optimal performance
Relevant experience Minimum 3 years of experience working with Amazon, with a strong understanding of Amazon Ads and a minimum of 2 year of experience managing Amazon Ads campaigns.
Oversee and refine product listings across multiple platforms to ensure accuracy and maximize visibility, driving increased customer engagement.
Predict sales trends and growth opportunities. Analyse key metrics to identify areas for growth and improvement.
Amazon Platform Knowledge: Comprehensive understanding of Amazon Seller Central, Amazon Vendor Central, and Amazon Flex, including solid knowledge of Flex site launches, GTIN Exemptions, Brand Registry, Category Approval, and handling Policy Violations and Product Compliance. Demonstrated proficiency in managing profit and loss (P&L), with a track record of effectively overseeing financial performance
Demonstrated ability to lead a team effectively, providing guidance, motivation, and support to achieve business objectives.
Strong analytical skills to interpret data, identify trends, and make informed decisions to drive business growth.
Ability to think strategically and develop innovative strategies to improve sales performance and market competitiveness on Amazon.
Excellent communication skills to effectively liaise with internal teams, external partners, and stakeholders to drive collaboration and achieve business goals.
Strong problem-solving skills to address issues and challenges in Amazon operations, campaigns, and performance metrics.
Results-oriented mind-set with a focus on achieving and exceeding sales targets and performance metrics.
Good Communication,
Job Types: Full-time, Permanent
Work Type: Work from Office- NO WORK FROM HOME
Education: Any Bachelor's / Master’s (Preferred)
Shift: 9:30 AM - 6:30PM Monday to Saturday
Interested candidate can drop your cv hr@prafazos.com/whatsapp number: 9360041995

Job Types: Full-time, Permanent

Experience:

• E-Commerce: 7years (Preferred)

Work Location: T-Nagar Chennai

Job Types: Full-time, Permanent

Benefits:

• Leave encashment
• Paid sick time

Hiring for Digital Marketing / Performance Marketing Manager!!

Experience: 3Year to 6Year

Job Summary:

We are looking for a Performance Marketing Manager who can manage Paid Ads, Social Media Marketing, end-to-end. The ideal candidate is data-driven, creative, and skilled in digital platforms, capable of delivering growth across paid and organic channels.

Key Responsibilities: 

• Plan, run & optimize paid campaigns on Google Ads, Meta Ads, LinkedIn Ads, YouTube, Display & Retargeting.
• Manage budgets, bidding strategies, daily campaign optimization, and A/B testing.
• Track KPIs such as CPC, CPM, CTR, CPA, CPL, ROAS, and deliver measurable ROI.
• Develop landing pages, ad copies, and creative briefs to improve conversions.
• Execute full-funnel paid strategies for awareness, acquisition & remarketing.
• Develop and manage monthly social media content calendars.
• Plan and execute content (posts, reels, stories, videos) for platforms like Instagram, Facebook, LinkedIn, YouTube, and X/Twitter.
• Grow followers, engagement, and reach organically.
• Manage social media ad campaigns and influencer collaborations.
• Monitor analytics and provide performance insights & improvements.
• Conduct keyword research, competitor analysis, and content optimization.
• Improve on-page SEO (Meta tags, headings, and internal links, content).
• Perform technical SEO audits (indexing, site speed, and mobile-friendliness).
• Build and implement link-building & outreach strategies.
• Track keyword rankings, organic traffic, and overall website performance.
• Strong knowledge of Google Ads, Meta Business Suite, LinkedIn Campaign Manager.
• SEO tool expertise: Ahrefs, SEMrush, Google Search Console, GA4.
• Strong analytical skills; ability to interpret data & make data-driven decisions.
• Excellent understanding of content creation, copywriting, and brand communication.
• Ability to manage multiple campaigns simultaneously.

Job Types: Full-time, Permanent

Work Type: Work from Office- NO WORK FROM HOME

General Shift: 09:30 to 6.30pm - Monday to Saturday

Schedule: Day shift

Education: Any Bachelor's / Master’s (Preferred)

Job Location: Kodambakkam, Chennai

Interested candidate can drop your cv hr@prafazos.com

/whatsapp number: 9360041995

No Catalog Executive
Notice Period: Immediate to 30 Days
Experience: 1 Years to 3 Years

Job Summary:

We are seeking a detail-oriented and results-driven E-commerce Specialist to manage and optimize our online sales channels. This role is responsible for driving online revenue growth, improving the customer experience, and ensuring smooth day-to-day operations of our e-commerce platforms.

Job Description:

· Manage Amazon Seller Central or Vendor Central accounts.

· Create, optimize, and maintain Amazon product listings (titles, bullets, A+ content, images).

· Conduct keyword research and implement Amazon SEO best practices.

· Plan, launch, and optimize Amazon PPC campaigns (Sponsored Products, Sponsored Brands, Sponsored Display).

· Monitor sales performance, Buy Box ownership, pricing, and inventory levels.

· Manage FBA/FBM operations, shipments, and inventory forecasting.

· Handle Amazon promotions, deals, coupons, and seasonal events (Prime Day, Black Friday).

· Monitor and respond to customer reviews and buyer messages.

· Analyze performance reports and provide insights to improve profitability.

· Ensure compliance with Amazon policies and resolve account or listing issues.

Required Skills

·1+ years of hands-on experience managing Amazon accounts.

· Strong knowledge of Amazon SEO, PPC, and ranking factors.

· Experience with FBA, FBM, and Amazon logistics.

· Proficiency with Amazon reporting tools and third-party tools (e.g., Helium 10, Jungle Scout).

· Strong analytical and problem-solving skills.

· Amazon revenue growth

· ACOS / TACOS

· Conversion rate

· Buy Box percentage

· Inventory sell-through rate

Job Types: Full-time, Permanent
Work Type: Work from Office- NO WORK FROM HOME
Education: Any Bachelor's / Master’s (Preferred)Job Location: Kodambakkam, Chennai
Shift : 9:30 AM - 6:30PM Monday to Saturday
Interested candidate can drop your cv hr@prafazos.com/ WhatsApp number 9360041995

Job Summary:

We are looking for an experienced Amazon PPC Manager to plan, execute, and optimize Amazon advertising campaigns across Sponsored Products, Sponsored Brands, and Sponsored Display. This role is responsible for driving revenue growth while maintaining target ACOS/TACOS and continuously improving campaign performance through testing and optimization.

Job Description:

 Create, manage, and optimize Amazon PPC campaigns (SP, SB, SD) across multiple ASINs

 Perform keyword research, search term analysis, and competitor analysis

 Optimize bids, budgets, placements, and campaign structures to maximize ROAS

 Monitor and improve ACOS, TACOS, CTR, CVR, and overall campaign efficiency

 Develop full-funnel advertising strategies for product launches and scaling

 Analyze performance data and generate actionable insights and reports

 Conduct A/B testing on keywords, match types, creatives, and bidding strategies

 Identify wasted spend and scaling opportunities

 Collaborate with listing, creative, and operations teams to align ad strategy with business goals

 Stay up to date with Amazon advertising updates and best practices

Required Skills:

 4+ years of hands-on Amazon PPC management experience

 Proven success managing large monthly ad budgets with profitable outcomes

 Deep expertise in Amazon Ads (SP, SB, SD) and campaign architecture

 Strong understanding of attribution, full-funnel advertising, and ranking strategies

 Advanced analytical skills with strong reporting and forecasting ability

 Experience in Seller Central and/or Vendor Central

 Ability to make strategic decisions and clearly communicate results to stakeholders

 High level of ownership, accountability, and attention to detail

Education: Any Bachelor's / Master’s (Preferred)

Job Types: Full-time, Permanent

Work Type: Work from Office- NO WORK FROM HOME

General Shift: 09:30 to 6.30pm - Monday to Saturday

Job Location: Kodambakkam, Chennai

Job Types: Full-time, Permanent

Benefits:

• Leave encashment
• Paid sick time

At The Prafazos Company, we run a fast-moving eCommerce operation and we need someone who can keep our numbers as sharp as our marketplace performance. We are looking for a detail-oriented Junior Accounts Executive who is comfortable with Tally and Wonder, understands eCommerce transaction flows, and is ready to take ownership of day-to-day financial operations in a digital-first business.
If you have 3 to 5 years of hands-on accounting experience and are eager to grow in a fast-paced eCommerce and operations environment, we want to hear from you.

Key Responsibilities

• Day-to-day accounting entries, ledger management, and reconciliations using Tally and Wonder software
• Processing accounts payable and accounts receivable, including marketplace settlement reconciliations, vendor payments, and customer invoicing
• Bank reconciliation statements (BRS) preparation on a regular basis
• GST data compilation, filing support, and maintaining GST-related records
• TDS tracking, deductions, and basic compliance support
• Petty cash management and expense reporting
• Supporting monthly and annual close processes --- trial balance, P&L, and balance sheet assistance
• Coordinating with eCommerce operations, logistics, and catalogue teams for purchase entries, sales entries, returns accounting, and expense approvals
• Maintaining accurate financial records and ensuring documentation is audit-ready
• Recording and maintaining inventory-related accounting entries --- stock receipts, goods returned, write-offs, and stock adjustments in Tally
• Reconciling physical stock with system inventory records and flagging variances to the warehouse and operations teams
• Assisting senior accounts staff with MIS reports, marketplace payout summaries, and financial performance dashboards

Software Skills Required:
Mandatory:

• Tally ERP 9 or Tally Prime --- day-to-day usage, voucher entry, report generation
• Wonder Accounting Software --- operational familiarity and data entry

Good to Have:

• MS Excel --- basic to intermediate (VLOOKUP, pivot tables, formatting)
• Google Sheets for data sharing and reporting
• Any additional ERP or accounting tools
• Experience using Tally’s inventory module --- stock items, stock groups, godowns, and stock summary reports
• Familiarity with inventory management concepts --- FIFO, LIFO, weighted average cost, and stock valuation

AI Tools Knowledge:

• Familiarity with AI tools such as ChatGPT, Claude, or Gemini for drafting, summarising, and data interpretation
• Ability to use AI to automate repetitive accounting tasks --- report formatting, expense categorisation, or email drafting
• Openness to adopting AI-powered finance tools as they emerge in the industry.

Office Location: T- Nagar Chennai

Work Mode: Work From Office — 100%. No remote or hybrid option.

Day: Monday to Saturday
Start: Immediate joiners preferred

Interested candidate can reach out: 9360041995 / hr@prafazos.com

Job Types: Full-time, Permanent

Benefits:

• Leave encashment
• Paid sick time

Hiring for Digital Marketing / Performance Marketing Manager!!

Experience: 3Year to 6Year

Job Summary:

We are looking for a Performance Marketing Manager who can manage Paid Ads, Social Media Marketing, and SEOend-to-end. The ideal candidate is data-driven, creative, and skilled in digital platforms, capable of delivering growth across paid and organic channels.

Key Responsibilities: 

• Plan, run & optimize paid campaigns on Google Ads, Meta Ads, LinkedIn Ads, YouTube, Display & Retargeting.
• Manage budgets, bidding strategies, daily campaign optimization, and A/B testing.
• Track KPIs such as CPC, CPM, CTR, CPA, CPL, ROAS, and deliver measurable ROI.
• Develop landing pages, ad copies, and creative briefs to improve conversions.
• Execute full-funnel paid strategies for awareness, acquisition & remarketing.
• Develop and manage monthly social media content calendars.
• Plan and execute content (posts, reels, stories, videos) for platforms like Instagram, Facebook, LinkedIn, YouTube, and X/Twitter.
• Grow followers, engagement, and reach organically.
• Manage social media ad campaigns and influencer collaborations.
• Monitor analytics and provide performance insights & improvements.
• Conduct keyword research, competitor analysis, and content optimization.
• Improve on-page SEO (Meta tags, headings, and internal links, content).
• Perform technical SEO audits (indexing, site speed, and mobile-friendliness).
• Build and implement link-building & outreach strategies.
• Track keyword rankings, organic traffic, and overall website performance.
• Strong knowledge of Google Ads, Meta Business Suite, LinkedIn Campaign Manager.
• SEO tool expertise: Ahrefs, SEMrush, Google Search Console, GA4.
• Strong analytical skills; ability to interpret data & make data-driven decisions.
• Excellent understanding of content creation, copywriting, and brand communication.
• Ability to manage multiple campaigns simultaneously.

Job Types: Full-time, Permanent

Work Type: Work from Office- NO WORK FROM HOME

General Shift: 09:30 to 6.30pm - Monday to Saturday

Schedule: Day shift

Education: Any Bachelor's / Master’s (Preferred)

Job Location: Kodambakkam, Chennai

Interested candidate can drop your cv hr@prafazos.com

/whatsapp number: 7603870769

The Prafazos Company!!!
Hiring for E-commerce Manager!!

• Proven experience driving sales across various marketplaces such as Amazon, Flipkart, Myntra with a deep understanding of platform-specific strategies for achieving optimal performance.
• Minimum 3 years of experience working with Amazon, with a strong understanding of Amazon Ads and a minimum of 1 year of experience managing Amazon Ads campaigns.
• Oversee and refine product listings across multiple platforms to ensure accuracy and maximize visibility, driving increased customer engagement.
• Predict sales trends and growth opportunities. Analyze key metrics to identify areas for growth and improvement.
• Amazon Platform Knowledge: Comprehensive understanding of Amazon Seller Central, Amazon Vendor Central, and Amazon Flex, including solid knowledge of Flex site launches, GTIN Exemptions, Brand Registry, Category Approval, and handling Policy Violations and Product Compliance.
• Demonstrated proficiency in managing profit and loss (P&L), with a track record of effectively overseeing financial performance
• Demonstrated ability to lead a team effectively, providing guidance, motivation, and support to achieve business objectives.
• Strong analytical skills to interpret data, identify trends, and make informed decisions to drive business growth.
• Ability to think strategically and develop innovative strategies to improve sales performance and market competitiveness on Amazon.
• Excellent communication skills to effectively liaise with internal teams, external partners, and stakeholders to drive collaboration and achieve business goals.
• Strong problem-solving skills to address issues and challenges in Amazon operations, campaigns, and performance metrics.